Here’s How Student Retention is Enhanced Using Chatbots

SMS chatbot uses conversational AI to query and answer students' questions so that schools can access a wider variety of data to gain more accurate insights into students' voices on a broad scale.

FREMONT, CA: It is evident that with more and more students struggling to graduate, the U.S. is faced with a problem in university retention. This situation has only been compounded in the aftermath of the pandemic of COVID-19 as students confront new barriers over conventional, frequently very intimate, contextual difficulties. This mix of multiple micro-barriers makes it hard for students to proceed.

Colleges also must recognize and cope with these challenges precisely by involving students while at the same time and the challenge. Fortunately, a robust approach that overcomes the traditional difficulties would be a modern conversational Artificial Intelligence (AI), particularly SMS chatbots. Here is what one need should know about how chatbots can help universities retain and boost students' retention.

Gathering Non-Cognitive Data

Traditionally, schools were not able to recognize the lonely or academic disengagement of student groups. AI chatbot technology has yet to advance and was only used in its early stages of refinement, mainly for particular fields such as IT or financial assistance or yes and no questions. But as AI has speeded up, chatbots now have the skill. Chatbots can now capture and assist large-scale students by detecting problems, exploring unrecognizable and hidden barriers, and relaying administrators' results for the first time. SMS chatbot uses conversational AI to query and answer students' questions so that schools can access a wider variety of data to gain more accurate insights into students' voices on a broad scale.

Opening Two-Way Communication

Two-way communication works when both sides involved are sharing and communicating information. AI developments allow students to request information from chatbots and obtain immediate answers 24 hours a day. For instance, a student can ask if a campus mask is needed for library hours or if an AI chatbot will reply instantly.

More importantly, chatbots will open private conversations and include issues that students do not discuss with a real person so quickly. If a student at school has a sense of being lonely and friendless, the chat will guide them to participate in interaction opportunities. If a student feels unprepared for the next lesson, they may contact a teacher or consultant.

Garnering Actionable, Real-Time Insights

In regular interactions with students, chatbots provide college students with essential data and patterns that help reveal possible retention challenges in real-time to respond earlier rather than later. Such concerns could cover anything from ending to library hours or more pressing issues such as providing sufficient class funding and a culture to which one can turn.

Some chatbots have taken the pet a step further, using the person's name, appearance, tone, and more to make the experience more personalized and entertaining for the students. Data showed that having the mascot of a college allows the relationship less formal and more comfortable for students to open and gain assistance. The most potent means of contacting and meeting people on a wide scale is certainly through chatbots. In some instances, chatbots have already exposed patterns in some pupils' classes, which have prompted schools to take more steps towards long-term solutions.

See Also: Top Chatbot Solution Companies